Terms and Conditions

For clarification of anything below, please contact us.

1.  Definitions and Interpretation

1.1  In these Terms and Conditions, the following definitions apply:

• “Company”, “we”, “us”, “our”:  refers to the drone service provider as named in the Booking Confirmation, registered in England and Wales.
• “Client”, “you”, “your”:  refers to the individual, business, or organisation commissioning our services.
• “Services”:  means drone photography, videography, aerial roof surveys, structural inspections, and any associated deliverables as agreed in the Booking Confirmation.
• “Booking Confirmation”:  the written confirmation (including email) issued by us detailing the scope, date, location, and price of the Services.
• “Deliverables”:  images, video footage, survey reports, annotated photographs, and any other output produced as part of the Services.
• “Flight Site”:  the location(s) at which drone operations are to be conducted.
• “CAA”:  the Civil Aviation Authority, the UK regulatory body for aviation matters.
• “Drone Code”:  the CAA Drone and Model Aircraft Code, as updated from time to time.
• “UK GDPR”:  the UK General Data Protection Regulation as defined in the Data Protection Act 2018.
• “Force Majeure Event”:  any event beyond our reasonable control, including but not limited to adverse weather, restricted airspace activations, emergency flight restrictions, or acts of God.

1.2  References to statutes include any statutory modifications or re-enactments. Headings are for convenience only and shall not affect interpretation.

2.  Regulatory Compliance and Operator Credentials

2.1  CAA Registration and Qualifications

We confirm and warrant that we operate in full compliance with current UK drone legislation, including the Air Navigation Order 2016 (as amended), the Unmanned Aircraft (Amendment) Regulations 2025 (in force from 1 January 2026), and the CAA Drone Code. Specifically:

• We hold a valid CAA Operator ID registered against our organisation, as required under the 2026 regulations for any drone with a camera weighing 100g or more.
• All pilots employed or contracted by us hold a valid CAA Flyer ID, obtained by passing the CAA online theory test (40 questions, pass mark 30), which is renewed every five years.
• For commercial operations requiring flights within the Specific Category (including congested areas, operations close to uninvolved persons, or complex urban roof surveys), our pilots hold a General Visual Line of Sight Certificate (GVC) issued by a CAA-approved Recognised Assessment Entity (RAE), and we operate under a current CAA Operational Authorisation.
• For lower-risk commercial photography using lighter drones (250g–2kg, UK2-class), pilots hold an A2 Certificate of Competency (A2 CofC), permitting flight to within 30 metres of uninvolved persons in standard mode, and 5 metres in low-speed mode.
• All drones used commercially carry a UK class mark (UK0–UK6) or a recognised EU C-class equivalent (valid until 31 December 2027 under the Unmanned Aircraft (Amendment) Regulations 2025).
• Our Operator ID is physically affixed to each drone as required by regulation.
• For more information, visit the official CAA website here

2.2  Remote ID

From 1 January 2026, UK class-marked drones (UK1, UK2, UK3, UK5, UK6) are required to broadcast Remote ID during flight. Our class-marked aircraft comply with this requirement. Remote ID enables real-time identification of our drone and Operator ID by authorities whilst in flight.

2.3  Flight Rules

All flights are conducted in accordance with the following rules, unless a specific exemption or Operational Authorisation is in place:

• Maximum altitude: 120 metres (400ft) above ground level.
• Visual line of sight (VLOS) maintained at all times, unless an explicit BVLOS authorisation has been obtained from the CAA for a specific operation.
• Minimum safe distances from uninvolved persons as determined by drone class, pilot qualification, and operational category.
• No flight over or within assemblies of people or crowds.
• No flight within Flight Restriction Zones (FRZs) around aerodromes without ATC permission.
• Night flights are conducted only where operationally necessary, with a green flashing light fitted to the aircraft as required from 1 January 2026 for all night operations.
• All hazardous airspace checks are conducted via NATS, Drone Assist, or equivalent pre-flight tools before each operation.

2.4  The Client acknowledges that we may refuse or abort a flight at any time if, in our sole professional judgment, conditions make safe and lawful operation impossible. In such cases, clause 7 (Postponement and Cancellation) shall apply.

2.5  Insurance

We hold commercial third-party liability insurance specifically covering drone operations, as required under UK law for all commercial drone operators. Evidence of insurance will be provided to the Client upon written request. The Client is responsible for ensuring that access to the Flight Site is lawfully permitted and that any third-party landowner consents required have been obtained in advance.

3.  Booking and Contract Formation

3.1  A contract between us and the Client is formed when the Client accepts a quote in writing (including by email), pays a deposit (where applicable), or confirms a booking verbally and subsequently in writing.

3.2  The Booking Confirmation will set out the agreed scope of Services, the Flight Site, the date and time, the agreed fee, and any special conditions. These Terms are incorporated into every Booking Confirmation by reference.

3.3  Any variation to the agreed scope or deliverables must be agreed in writing before the date of the flight. Additional charges may apply to scope changes requested on the day of the operation.

3.4  The Client warrants that they have authority to commission the Services at the stated Flight Site, including any necessary permissions from property owners, occupiers, or relevant third parties.

3.5  Where services are procured by a business on behalf of an end client, the contracting party remains fully liable to us under these Terms.

4.  Fees and Payment

4.1  Our fees are as quoted and confirmed in the Booking Confirmation. All prices are exclusive of VAT unless stated otherwise. VAT will be charged at the prevailing rate where applicable.

4.2  A non-refundable booking deposit of 25% of the total fee (or as otherwise stated in the Booking Confirmation) is payable upon booking confirmation. The remaining balance is due within 14 days of delivery of the Deliverables, unless otherwise agreed in writing.

4.3  For ongoing or repeat instruction arrangements, payment terms will be as separately agreed in writing.

4.4  We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.

4.5  We reserve the right to withhold delivery of Deliverables until full payment has been received.

4.6  Expenses reasonably incurred for travel, accommodation, specialist permits, or third-party fees (e.g. CAA Operational Authorisation applications for specific sites) will be charged at cost and itemised separately unless already included in the quoted fee.

5.  Client Obligations

5.1  The Client agrees to:

• Provide accurate and complete information about the Flight Site, including any known hazards, overhead cables, structures, restricted areas, or proximity to aerodromes.
• Obtain all necessary landowner consents and any required permissions from occupiers, neighbours, or managing agents prior to the flight date.
• Ensure the Flight Site is accessible and safe for our personnel and equipment on the agreed date and time.
• Notify us immediately of any changes to the Flight Site, site conditions, or relevant permissions that may affect the operation.
• Ensure that any third parties present at the Flight Site on the day of the operation are aware that drone operations are taking place.
• Not interfere with or impede the operation of the drone or direct our pilots in any manner that would compromise safety or regulatory compliance.
• Comply with all reasonable health and safety instructions given by our personnel on site.

5.2  The Client indemnifies us against any loss, cost, or liability arising from the Client’s failure to comply with clause 5.1, including but not limited to costs incurred due to aborted flights caused by inaccurate site information.

6.  Weather and Operational Conditions

6.1  Drone operations are subject to weather conditions. We will not fly in conditions that pose a risk to safety or that would prevent us from capturing usable imagery, including but not limited to: high winds (typically exceeding manufacturer limitations for the aircraft type), rain, fog, low cloud, icing conditions, or lightning.

6.2  The final decision on whether conditions are safe and suitable to fly rests solely with our pilot-in-command, whose professional judgment is final.

6.3  Where a flight cannot proceed due to adverse weather or unsafe conditions, we will endeavour to reschedule at the earliest mutually convenient date. Rescheduling due to weather does not give rise to any entitlement to a refund of any deposit already paid.

6.4  We are not liable for any consequential loss suffered by the Client as a result of weather-related postponements or cancellations.

7.  Postponement and Cancellation

7.1  Cancellation by the Client

The following cancellation charges apply:

• More than 7 days before the scheduled date: deposit forfeited; no further charge.
• 3–7 days before the scheduled date: 50% of the total agreed fee payable.
• Less than 48 hours before the scheduled date: 100% of the total agreed fee payable.

7.2  Cancellation by Us

We reserve the right to cancel a booking where:

• Conditions at the Flight Site make safe or lawful operation impossible;
• A Force Majeure Event prevents performance;
• The Client has failed to fulfil their obligations under clause 5;
• New airspace restrictions, Temporary Flight Restrictions (TFRs), or emergency Flight Restriction Zones are imposed by the CAA or NATS over the Flight Site.

In the event of cancellation by us for reasons within our control (other than Force Majeure), a full refund of any deposit paid will be issued. No further liability will arise.

8.  Intellectual Property and Deliverables

8.1  All Deliverables produced by us remain our intellectual property until full payment has been received. Upon receipt of full payment, we grant the Client a perpetual, non-exclusive, royalty-free licence to use the Deliverables for the purposes set out in the Booking Confirmation.

8.2  Unless an exclusive licence or full assignment of copyright is expressly agreed in writing and reflected in the fee, we retain all copyright in the Deliverables and may use them for our portfolio, marketing, case studies, and promotional materials, unless the Client requests otherwise in writing at the time of booking.

8.3  The Client shall not sub-license, sell, or commercially exploit the Deliverables to third parties without our prior written consent.

8.4  We will endeavour to deliver final Deliverables within the timescale agreed in the Booking Confirmation. Delivery timescales are estimates and are not of the essence of the contract unless expressly stated to be so in writing.

8.5  Raw, unedited footage remains our property at all times and will not be supplied to the Client unless expressly agreed in the Booking Confirmation.

8.6  Survey reports and inspection summaries are prepared in good faith based on visual observations made by drone. They do not constitute structural engineering advice, a party wall survey, a full building survey, or any other professional report regulated under separate legislation, and should not be relied upon as such.

9.  Data Protection and Privacy

9.1  Compliance Framework

We are a data controller for the purposes of UK GDPR and the Data Protection Act 2018. All drone footage constitutes personal data where individuals are identifiable and is treated accordingly. The Information Commissioner’s Office (ICO) treats drone footage as equivalent to CCTV footage, and we operate in accordance with the ICO’s guidance on video surveillance and unmanned aerial systems.

9.2  Pre-Flight Data Protection Measures

Prior to each operation, we conduct a documented Data Protection Impact Assessment (DPIA) in accordance with Article 35 UK GDPR. Our standard pre-flight privacy safeguards include:

• Assessing whether drone use is genuinely necessary and proportionate, and whether less privacy-intrusive methods (e.g. ladder access, cherry picker) could achieve the same outcome.
• Planning flight paths to minimise the incidental capture of individuals, neighbouring properties, and private spaces.
• Commencing recording only when at operational altitude over the subject property, not during take-off or transit.
• Deploying temporary signage at the Flight Site advising the public that drone recording is in progress, the purpose of the operation, and providing our contact details or a privacy notice URL.
• For residential estate or multi-occupancy surveys, notifying affected residents or occupiers in advance where practicable.

9.3  Lawful Basis for Processing

Our lawful basis for processing personal data captured incidentally during drone operations is legitimate interests (Article 6(1)(f) UK GDPR), where our interests in providing contracted commercial survey and photography services are balanced against and do not override the fundamental rights and freedoms of the individuals captured. Where operations involve deliberate focus on identifiable individuals, we will seek appropriate consent.

9.4  Data Retention and Security

• Raw footage and images are stored on encrypted media and transferred via secure channels only.
• Footage is retained for a maximum of 90 days following delivery of Deliverables to the Client, after which it is securely deleted, unless retention is required for legal or compliance purposes.
• Deliverables delivered to the Client are the Client’s responsibility once in the Client’s possession. The Client must handle any personal data contained within them in accordance with UK GDPR.
• Requests from data subjects to access, correct, or delete footage in which they appear should be directed to us using the contact details below.

9.5  We are registered as a data controller with the ICO where required. Our privacy policy (available on our website or upon request) sets out our full data processing practices.

9.6  The Client warrants that, where they commission us to capture footage of third parties’ properties or persons on their behalf, the Client has a lawful basis for that commission and accepts responsibility for ensuring compliance with UK GDPR in relation to the end use of the Deliverables.

10.  Health and Safety

10.1  We operate under a documented Operations Manual that includes risk assessment procedures, emergency protocols, and pre-flight checklists for each class of operation.

10.2  Our pilot-in-command has full authority to halt or abort an operation at any time on safety grounds, without prior notice to the Client.

10.3  A safety perimeter will be established around the launch and landing zone. No unauthorised persons are permitted within this perimeter during flight operations.

10.4  The Client shall ensure that their personnel, contractors, and any third parties present at the Flight Site comply with all safety instructions given by our crew.

10.5  In the event of a drone incident, near-miss, or accident during our operations, we will file all required reports with the CAA and relevant authorities. We will cooperate fully with any investigation.

10.6  Our drones are maintained in accordance with manufacturer guidelines and applicable CAA airworthiness requirements. Maintenance records are kept on file.

11.  Liability and Indemnity

11.1  Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot be excluded or limited by applicable law.

11.2  Subject to clause 11.1, our total aggregate liability to the Client under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim.

11.3  We shall not be liable for any indirect, consequential, incidental, or special loss or damage, including loss of profits, loss of revenue, loss of anticipated savings, loss of business, or reputational damage, even if we were advised of the possibility of such losses.

11.4  Our survey reports and inspection outputs are based on visual aerial observation only. We are not structural engineers or chartered surveyors. Reports are provided as a visual aid and general indicator of condition only. The Client should commission a qualified structural engineer or RICS chartered surveyor for full structural assessments, party wall matters, or any report required for legal, insurance, mortgage, or conveyancing purposes.

11.5  We are not liable for any failure to capture specific imagery where such failure is caused by obstruction, weather, technical failure of equipment, restricted airspace activation, or any other matter beyond our reasonable control.

11.6  The Client indemnifies and holds harmless us, our employees, and subcontractors against any claim, loss, cost, or damage arising from: (a) the Client’s misuse of Deliverables; (b) the Client’s failure to obtain required consents; (c) inaccurate or misleading information provided to us about the Flight Site; or (d) the Client’s breach of these Terms.

12.  Force Majeure

12.1  Neither party shall be liable for any failure or delay in performing their obligations under these Terms to the extent caused by a Force Majeure Event.

12.2  The affected party shall notify the other as soon as practicable and shall use all reasonable endeavours to mitigate the effect of the Force Majeure Event.

12.3  If a Force Majeure Event prevents performance for more than 30 days, either party may terminate the affected booking by written notice. In such case, any deposit paid will be refunded in full, less any reasonable out-of-pocket expenses already incurred by us.

13.  Confidentiality

13.1  Each party agrees to keep confidential all information received from the other that is designated as confidential or that is reasonably apparent to be of a confidential nature.

13.2  Where the Client requires confidential treatment of Deliverables (e.g. commercial or sensitive sites), this must be specified in writing at the time of booking, and a Non-Disclosure Agreement may be required.

13.3  Confidentiality obligations do not apply to information that is in the public domain, independently developed, or required to be disclosed by law or regulatory authority.

14.  Subcontracting

14.1  We may subcontract the performance of Services to qualified and appropriately certificated drone operators where necessary. Any subcontractor will be required to hold the appropriate CAA qualifications, Operator ID, Flyer ID, and commercial insurance.

14.2  We remain responsible for the acts and omissions of our subcontractors as if they were our own.

15.  Complaints and Dispute Resolution

15.1  Any complaint or concern regarding our Services should be raised with us in writing as soon as possible and in any event within 14 days of delivery of the Deliverables.

15.2  We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.

15.3  If a dispute cannot be resolved through our internal complaints process, either party may refer the matter to mediation before a mutually agreed mediator. The cost of mediation will be shared equally.

15.4  Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from the courts.

16.  Consumer Rights (Where Applicable)

16.1  Where the Client is a consumer (i.e. an individual acting outside their trade, business, or profession), certain statutory rights apply under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which cannot be excluded by these Terms.

16.2  Consumer Clients who book online, by telephone, or by email (i.e. off-premises or distance contracts) have a right to cancel within 14 days of the booking (the cooling-off period), except where the Services are scheduled to commence within that 14-day period and the Client has expressly requested this. In such cases, the right to cancel may be lost or a proportionate charge may apply.

16.3  These Terms do not affect any statutory rights you may have as a consumer. For independent advice, you may contact Citizens Advice or the Competition and Markets Authority.

17.  General Provisions

17.1  Entire Agreement: These Terms, together with the Booking Confirmation, constitute the entire agreement between the parties relating to the Services and supersede all prior representations, negotiations, or agreements.

17.2  Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.3  Waiver: A failure to exercise or delay in exercising any right does not constitute a waiver of that right.

17.4  Third Party Rights: These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

17.5  Assignment: The Client may not assign, transfer, or sub-contract any rights or obligations under these Terms without our prior written consent. We may assign our obligations to a suitably qualified successor.

17.6  Notices: All notices must be in writing and sent to the addresses set out in the Booking Confirmation. Email is acceptable for routine communications.

17.7  Amendments: We may update these Terms from time to time. The version in force at the time of each Booking Confirmation shall govern that booking.

18.  Governing Law and Jurisdiction

18.1  These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales.

18.2  The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.